Derek Bildfell
Week 7: CX Leadership & Implementation program ~ Summer 2021
Week 7 of our CX Leadership & Implementation Summer program is done and dusted! Key takeaways from week 7: "Structured Design to enable...
Derek Bildfell
- Jan 27
- 3 min
Week 6: CX Leadership & Implementation program ~ Summer 2021
Week 6 of our CX Leadership & Implementation Summer program is done and dusted! Key takeaways from week 6: "Structured Design to enable...
17 views0 comments
Derek Bildfell
- Jan 26
- 3 min
Week 5: CX Leadership & Implementation program ~ Summer 2021
Week 5 of our CX Leadership & Implementation Summer program is done and dusted! Key takeaways from week 5: "Customer Journey Mapping...
15 views0 comments
Derek Bildfell
- Jan 25
- 3 min
Week 4: CX Leadership & Implementation program ~ Summer 2021
Week 4 of our CX Leadership & Implementation Summer program is done and dusted! Key takeaways from week 4: "Enlightenment through...
6 views0 comments
Derek Bildfell
- Jan 24
- 2 min
Week 3: CX Leadership & Implementation program ~ Summer 2021
Week 3 of our CX Leadership & Implementation Summer program is done and dusted! Key takeaways from week 3 CX Strategic Planning: Victor...
3 views0 comments
Derek Bildfell
- Jan 22
- 2 min
Week 2: CX Leadership & Implementation program ~ Summer 2021
Week 2 of our CX Leadership & Implementation Summer program is done and dusted! Key takeaways from week 2 Lighting the Fire ~ How: This...
2 views0 comments
Derek Bildfell
- Jan 21
- 2 min
Week 1: CX Leadership & Implementation program ~ Summer 2021
Week 1 of our CX Leadership & Implementation Summer program is done and dusted! Key takeaways from week 1 Lighting the Fire ~ Why: This...
3 views0 comments
Derek Bildfell
- Jan 20
- 2 min
Week 7: CX Leadership & Implementation program ~ Winter 2021
Week 7 of our CX Leadership & Implementation Winter program is done and dusted! Key takeaways from week 6 Structured Delivery to enable...
3 views0 comments
Derek Bildfell
- Jan 19
- 2 min
Week 6: CX Leadership & Implementation program ~ Winter 2021
Week 6 of our CX Leadership & Implementation Winter program is done and dusted! Key takeaways from week 6 Structured Design to enable...
6 views0 comments
Derek Bildfell
- Jan 18
- 2 min
Week 4 & 5: CX Leadership & Implementation program ~ Winter 2021
Week 4&5 of our CX Leadership & Implementation Winter program is done and dusted! Key takeaways from week 4 Enlightenment through...
1 view0 comments
Derek Bildfell
- Jan 17
- 2 min
Week 3: CX Leadership & Implementation program ~ Winter 2021
Week 3 of our CX Leadership & Implementation Winter program is done and dusted! Key takeaways from week 3 CX Strategic Planning: In the...
5 views0 comments
Derek Bildfell
- Jan 16
- 2 min
Week 2: CX Leadership & Implementation program ~ Winter 2021
Week 2 of our CX Leadership & Implementation Winter program is done and dusted! Key takeaways from week 2 Lighting the Fire: How: What...
2 views0 comments
Derek Bildfell
- Jan 15
- 1 min
Week 1: CX Leadership & Implementation program ~ Winter 2021
Week 1 of our CX Leadership & Implementation Winter program is done and dusted! Key takeaways from week 1 Lighting the Fire: Why:...
3 views0 comments
Derek Bildfell
- Jan 14
- 1 min
2020 IN REFLECTION
We believe reflection is a great teacher and motivator. In that vein, we would like to share these reflections with the people who helped...
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Derek Bildfell
- Jan 13
- 1 min
Why Customer Experience Now
I am sure we will all agree that “2020” will be a year for the history books! We have experienced some unprecedented events which will...
2 views0 comments
Sandra Greene
- Jan 12
- 6 min
How does the pandemic affect your personas and journey maps?
Virtually EVERY organization has been affected by the pandemic. Whether struggling or thriving, we've all had to re-examine how to offer...
1 view0 comments
Derek Bildfell
- Jan 11
- 2 min
NPS Score doesn't matter, it's how you use it that counts!
#NPS remains the most popular measure of customer loyalty and engagement across almost all industries. As a pioneer implementer of the...
5 views0 comments
Experience Management