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Acceleration Academy programs increase your confidence and capability to leverage Experience Management to improve your future
PROGRAMS NOW ENROLLING
Jo Esterhuizen, Sr. Marketing Consultant
The quality of the course material is unreal. It was highly insightful, and there were so many practical weekly takeaways to implement. I was lucky that it attracted a wide group of leadership roles which makes things interesting and valuable
Freddy Chetty, Manager VoC Woodbine
The course covers all the key topics to help people new to CX and those who have had experience in CXM but need additional knowledge, It offers a simple methodology to determine ROI of CX initiatives and a deep dive of why making experiences easy for customers is of great value for any company
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I completed the class with an increased confidence in leading a CX role. The course content and delivery was good the breakout sessions were very helpful and lots of instructional material for continued learning. I am currently working on supporting one of our LOBs in improving CX using all of the learnings from this course.
Customer Experience Trainings
Our Customer Experience training courses and workshops stand apart by empowering CX professionals with a proven, strategy-led framework that blends academic rigor and real-world practice—delivered by CX leaders—so attendees leave not just inspired but fully equipped to launch and measure measurable CX initiatives.
Many organizations struggle to turn CX strategy into action. Disconnected efforts, misalignment, and unclear roadmaps leave teams overwhelmed and leaders frustrated. Our hands-on workshops provide practical tools and proven frameworks to drive real impact.
How We Help
We partner with you to transform disconnected CX ambitions into structured, high-impact action. The result: professionals gain clarity, confidence, and capability—and organizations achieve tangible CX outcomes that connect directly to business growth.
CX FOUNDATIONS
It provides a practical, hands-on introduction to core customer experience principles. Participants gain a common language, essential tools, and real-world application strategies to drive alignment and action across teams—building confidence and capability to improve customer experiences and deliver measurable business impact.
CX WORKSHOPS
Our advanced CX workshops dive into the critical components of experience management, equipping teams with the skills to drive alignment, uncover insights, and take meaningful action. Through practical tools and expert-led guidance, participants gain the confidence to lead initiatives that improve experiences and generate measurable business value.
CX LEADERSHIP & IMPLEMENTATION
An intensive, 10-week program led by CCXP-certified instructors that equips mid-to-senior professionals with the tools, frameworks, and stakeholder-alignment techniques to launch and sustain experience management initiatives. From securing executive buy-in to establishing governance, participants leave with a practical, tailored roadmap to drive measurable CX transformation.
CX CUSTOMIZED TRAINING
A tailored program designed around your organization’s CX goals and maturity, equipping teams with the mindset, skills, and tools to deliver exceptional experiences. Through practical exercises and real-world use cases, participants learn to turn CX principles into measurable impact—building a culture of excellence that drives loyalty, retention, and advocacy.
Our Alumni
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Why Acceleration Academy is the Partner You Need to Solve Your Customer Experience Challenges
Acceleration Academy is the partner you need to solve your customer experience challenges because we pair deep industry expertise with a proven, strategy-led framework that translates ambition into measurable outcomes. With over 20 years of experience and a track record of 93 NPS from our CX Academy, we empower mid‑to‑senior professionals through CCXP‑certified instructors and immersive, real‑world programs. We guide you from executive alignment and roadmap development to governance, implementation, and ongoing measurement—ensuring your CX transformation is practical, scalable, and tied directly to business impact.
Proven Expertise and Real-World Impact
Practical, Strategy-Led Approach
Designed for Mid-to-Senior Professionals
End-to-End CX Enablement
With over two decades of experience in customer experience strategy, Acceleration Academy brings deep industry knowledge and a track record of success. Our programs are led by CCXP-certified experts who have worked hands-on with leading organizations to solve complex CX challenges. With a 93 NPS from our Academy participants, we consistently deliver real-world value—not just theory.
We don’t believe in one-size-fits-all solutions. Our training is grounded in a structured, strategy-led framework that adapts to each organization's unique goals and maturity level. Whether it's aligning leadership, designing governance, or building a CX roadmap, our programs provide actionable tools and methods that turn ambition into measurable outcomes.
Our workshops and courses are tailored for professionals who are ready to lead change—not just learn about it. From foundational knowledge to advanced implementation, we give your team the confidence and capability to influence strategy, engage stakeholders, and drive customer-centric decision-making across the business.
We go beyond training. We help organizations build sustainable CX programs by addressing every stage of experience management—from brand promise and journey mapping to measurement, closed-loop feedback, and ROI. Our goal is to create internal alignment, capability, and long-term impact that lasts well beyond the classroom.
FAQ
Here are 5 frequently asked questions (FAQ) with answers that align with Acceleration Academy’s training offerings:
1. Who are your courses designed for?

Our courses are designed for professionals responsible for shaping and delivering customer experience within their organization—typically mid-to-senior level managers, CX leaders, and cross-functional team members. Whether you're building a CX program from the ground up or looking to scale and refine existing initiatives, our practical, strategy-based approach meets you where you are and helps you move forward with confidence.
2. What makes Acceleration Academy different from other CX training providers?

We combine deep CX expertise with a hands-on, real-world approach focused on measurable business results. Our programs are delivered by CCXP-certified instructors who’ve led transformation initiatives across industries. We go beyond theory to give you practical tools, frameworks, and expert coaching that drive internal alignment and real impact. Our 93 NPS speaks to the value and effectiveness of our approach.
3. Are your workshops eligible for CCXP recertification credits?

Yes! All of our live workshops and courses qualify for CXPA’s CCXP recertification through real-time learning credits. Whether you're a current CCXP or preparing to become one, our programs help you stay current with industry standards while gaining new skills and insights that you can apply immediately.
4. Can the workshops be tailored to our company’s specific needs?

Absolutely. While our core content is rooted in proven CX frameworks, we work closely with organizations to customize examples, discussions, and tools to their unique context. From internal alignment to specific pain points like governance or measurement, we ensure the learning is directly applicable and impactful for your team.
5. What outcomes can we expect after completing a course or workshop?

Participants leave our programs with greater clarity, confidence, and capability to lead customer experience initiatives. You’ll gain a common language, actionable tools, and a strategic mindset to align teams and drive change. Many attendees go on to launch or enhance CX governance, redesign journeys, implement feedback loops, and track measurable ROI.
Meet our Programs' Leader
Derek Bildfell is one of the founders of the CXPA Global and leads all the ASI Training in real-time with engaging discussions supported by academic theories and best practices from the CX industry.
Derek is an accomplished Post Graduate program instructor and subject matter expert in the development and delivery of online education.
