Why Certified CX Professionals Must Keep Learning — And Where to Do It Right

In the ever-changing world of Customer Experience, staying still is the same as falling behind. That’s why the Customer Experience Professionals Association (CXPA) requires all Certified Customer Experience Professionals (CCXPs) to engage in ongoing, real-time learning to maintain their certification. 

And they’re right to do so. 

Real-Time Learning is Now Mandatory — and More Valuable Than Ever 

As of the latest CXPA requirements, CCXPs must earn at least 15 credits of live, real-time educational experiences during each three-year renewal cycle. This shift emphasizes the value of interactive, up-to-date, and applicable learning — not just theory in a PDF. 

What qualifies as “real-time learning”? 

• Live conferences 

• Webinars and summits 

• Interactive CXPA events 

• And most importantly: Live training from Recognized Providers 

That’s where we come in. 

Acceleration Academy is proud to be the only CXPA Recognized Training Provider in Canada. 

We design and deliver live, interactive CX courses and workshops that go beyond theory — and count toward your recertification credits. It’s about staying sharp, connected, and relevant in a field that’s growing more strategic by the day. 

Why Learn With Us at Acceleration Strategy? 

At Acceleration Strategy Inc., we don’t just teach Customer Experience — we live it. Our educational division, Acceleration Academy, designs and delivers live, high-impact CX training experiences tailored for real business challenges. 

We’ve worked with large organizations and industry leaders to create: 

• Live workshops on Customer Journey Mapping, CX ROI, CX Governance, and more 

• Specialized training for frontline, back-office, and leadership teams 

• Courses grounded in the CXPA competencies and fully aligned with CCXP recertification criteria 

  
  

Every session we lead is interactive, practical, and led by CX educators and advisors — not generalists. We bring tools, frameworks, and real-world applications that help professionals move from concept to implementation. 

Ready to stay certified — and stay ahead? 

Explore our lineup of live, credit-eligible CX programs designed to help you renew your CCXP and grow your real-world impact as a CX leader. 

Please see below our upcoming courses and workshops: 

• CX ROI Workshop – July 16 

• CX Brand Promise – July 17 

• CX Governance (3 sessions) – Starts on August 5 

• CX Leadership and Implementation (12 sessions) – Starts on October 7th 

  
  

Let’s turn learning into lasting results — together.