Derek BildfellJan 11, 20222 minNPS Score doesn't matter, it's how you use it that counts!#NPS remains the most popular measure of customer loyalty and engagement across almost all industries. As a pioneer implementer of the...
Derek BildfellJan 10, 20221 minThe Essence of Customer Experience ManagementI recently had a conversation with a new CEO who wanted to find subtle issues in the organization. We talked about how to use the...