Meet your instructor: Derek Bildfell, ASI Owner & Principal Consultant.
Derek Bildfell leads all the ASI Training in real-time with engaging discussions supported by academic theories and best practices from the CX industry.
Derek is an accomplished Post Graduate program instructor and subject matter expert in the development and delivery of online education.
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Certified Customer Experience Professional (CCXP)
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Board member of CXPA Toronto
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Professor of CX Design at Centennial College
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MBA @ Duke University
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Client Executive Management Program @ Harvard Business School
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Applied Science @ Queens University
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20 + years of industry experience, helping clients design, implement and manage their CX programs.
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An expert speaker and advisor for TEC Canada CEO forum
"The course covers all the key topics to help people new to CX and those who have had experience in CXM but need additional knowledge, It offers a simple methodology to determine ROI of CX initiatives and a deep dive of why making experiences easy for customers is of great value for any company".
Freddy Chetty, Manager Voice of the Customer Woodbine .