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Return on Investment
Customer experience can’t remain a “nice-to-have”—it must be seen as a business driver. This 3-hour workshop equips participants to connect CX initiatives to tangible business outcomes like revenue growth, customer retention, and cost reduction. You'll learn how to translate metrics such as NPS, CES, or CSAT into financial terms that resonate with executive leadership. Through hands-on tools and proven frameworks, participants will build confidence in presenting the ROI of CX efforts, making a compelling, data-backed case for investment and prioritization. The workshop is designed to elevate CX from a support function to a strategic lever for long-term success.
Audience: CX professionals and program leads, Business analysts and strategy teams, Marketing and Operations leaders, Customer insight and VoCs specialists, Executive and decision-makers
Delivery: live and virtual
Length: three-hour session
Investment: CAD 499
Dates: waiting list
Features: interactive, group discussion, breakout rooms, polling, action planning, chat, annotation
Workshop Outcomes
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Confidence and credibility to secure leadership buy-in and investment.
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Connect customer experience indicators (like NPS and CES) directly to revenue, retention, and cost metrics.
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Use proven ROI data to expand successful CX initiatives across the organization.
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Elevate CX from a support function to a strategic level for long-term business success.
Get your CX Certificate
At the end of the course, you will be issued with a Certificate of Completion that can be shared with your social network to celebrate your professional development.
Acceleration Academy is a CXPA Recognized Training Provider.
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Why Train with Acceleration Academy
Practical, Real-World Learning
Our courses are designed to be immediately applicable. We don’t just cover theory—we focus on real-world tools, case examples, and hands-on activities that help you apply CX principles to your unique business context. You’ll leave every session with practical skills and an action plan you can implement right away.
CX Expertise You Can Trust
All of our programs are led by CCXP-certified professionals with extensive experience in designing and executing successful customer experience strategies. We bring both academic and field-tested insights, ensuring you learn from experts who’ve done the work—not just studied it.
Built for Lasting Impact
With a 93 NPS and a track record of supporting large organizations, our training doesn’t stop at knowledge transfer. We build confidence, internal alignment, and a clear path forward—so participants not only understand CX, but are equipped to lead it and make it stick within their teams and organizations.