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CX Governance
Great customer experiences don’t happen by chance—they happen by design, with structure, accountability, and alignment. This in-depth 3-day workshop helps you build a sustainable CX governance framework that ensures consistency and clarity across teams. Participants will learn how to define roles, set experience standards, and establish ownership at every level of the organization. The session also includes building a tactical execution plan that outlines who does what, when, and how—ensuring that CX goals move from intention to measurable action. By the end, your team will be equipped to lead CX efforts that stick, scale, and deliver long-term value.
Audience: CX leaders and program owners, Department heads and Team managers, Strategy and transformation teams, HR, internal communications and culture leads, Executive and Senior leaders
Delivery: live and virtual
Length: 2,5 hours session (3 sessions)
Investment: CAD 1199
Dates: February 12, 19 and 26, 2026
Features: interactive, group discussion, breakout rooms, polling, action planning, chat, annotation
Workshop Outcomes
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Clear ownership and accountability across teams for delivering customer experience.
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Ensure customer experience is embedded in strategic planning and goal-setting.
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Creating a dedicated group to oversee CX strategy, execution, and alignment across functions.
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Governance practices that link internal culture and engagement to customer impact.
Get your CX Certificate
At the end of the course, you will be issued with a Certificate of Completion that can be shared with your social network to celebrate your professional development.
Acceleration Academy is a CXPA Recognized Training Provider.
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Why Train with Acceleration Academy
Practical, Real-World Learning
Our courses are designed to be immediately applicable. We don’t just cover theory—we focus on real-world tools, case examples, and hands-on activities that help you apply CX principles to your unique business context. You’ll leave every session with practical skills and an action plan you can implement right away.
CX Expertise You Can Trust
All of our programs are led by CCXP-certified professionals with extensive experience in designing and executing successful customer experience strategies. We bring both academic and field-tested insights, ensuring you learn from experts who’ve done the work—not just studied it.
Built for Lasting Impact
With a 93 NPS and a track record of supporting large organizations, our training doesn’t stop at knowledge transfer. We build confidence, internal alignment, and a clear path forward—so participants not only understand CX, but are equipped to lead it and make it stick within their teams and organizations.