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Closed-Loop
Collecting feedback is only the beginning—acting on it is what drives meaningful change. This 2.5-hour workshop dives into the practical application of inner and outer loop feedback processes, equipping teams to respond to customer input in real-time and use insights to drive systemic improvements. Participants will learn how to close the loop with individual customers through empathetic, timely responses (inner loop), and how to escalate recurring issues to cross-functional teams for long-term fixes (outer loop). The workshop fosters a CX mindset rooted in accountability, continuous improvement, and alignment—so feedback doesn't just get reported, it gets results.
Audience: CX and VoC managers, Team leads and supervisors, Leaders tasked with driving customer-centric change
Delivery: Live and virtual
Length: two-hour session
Investment: CAD 399
Dates: waiting list
Features: interactive, group discussion, breakout rooms, polling, action planning, chat, annotation
Workshop Outcomes
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A well-defined promise that reflects what customers truly value and expect from you.
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Shared understanding among departments of what the brand stands for and how each function contributes to delivering that.
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Identify where the experience falls short of the brand promise.
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Practical next steps to embed the brand promise into journeys, processes, messaging, and employee behaviors.
Get your CX Certificate
At the end of the course, you will be issued with a Certificate of Completion that can be shared with your social network to celebrate your professional development.
Acceleration Academy is a CXPA Recognized Training Provider.
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Why Train with Acceleration Academy
Practical, Real-World Learning
Our courses are designed to be immediately applicable. We don’t just cover theory—we focus on real-world tools, case examples, and hands-on activities that help you apply CX principles to your unique business context. You’ll leave every session with practical skills and an action plan you can implement right away.
CX Expertise You Can Trust
All of our programs are led by CCXP-certified professionals with extensive experience in designing and executing successful customer experience strategies. We bring both academic and field-tested insights, ensuring you learn from experts who’ve done the work—not just studied it.
Built for Lasting Impact
With a 93 NPS and a track record of supporting large organizations, our training doesn’t stop at knowledge transfer. We build confidence, internal alignment, and a clear path forward—so participants not only understand CX, but are equipped to lead it and make it stick within their teams and organizations.