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Customer Journey Mapping
Mapping a journey is more than connecting touchpoints—it’s about understanding the moments that matter most to your customers. In this 3-hour, interactive workshop, participants will explore the difference between the intended and actual customer journey, uncovering hidden pain points, unmet expectations, and areas for improvement. Through hands-on collaboration, your team will build a detailed journey map for a priority persona, gaining a shared understanding of the end-to-end experience. The session culminates in the creation of a CX hypothesis—an actionable insight that drives meaningful change. This workshop empowers cross-functional teams to align around the customer and take clear, focused steps toward better service design and experience delivery.
Audience: CX professionals, Cross-functional teams, Team leaders, Department heads, Service designers and Business Strategists
Delivery: live and virtual
Length: three-hour session
Investment: CAD 499
Dates: waiting list
Features: interactive, group discussion, breakout rooms, polling, action planning, chat, annotation
Get your CX Certificate
At the end of the course, you will be issued with a Certificate of Completion that can be shared with your social network to celebrate your professional development.
Acceleration Academy is a CXPA Recognized Training Provider.
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Why Train with Acceleration Academy
Practical, Real-World Learning
Our courses are designed to be immediately applicable. We don’t just cover theory—we focus on real-world tools, case examples, and hands-on activities that help you apply CX principles to your unique business context. You’ll leave every session with practical skills and an action plan you can implement right away.
CX Expertise You Can Trust
All of our programs are led by CCXP-certified professionals with extensive experience in designing and executing successful customer experience strategies. We bring both academic and field-tested insights, ensuring you learn from experts who’ve done the work—not just studied it.
Built for Lasting Impact
With a 93 NPS and a track record of supporting large organizations, our training doesn’t stop at knowledge transfer. We build confidence, internal alignment, and a clear path forward—so participants not only understand CX, but are equipped to lead it and make it stick within their teams and organizations.