Derek BildfellJan 28, 20223 minMastering CX Delivery: Lessons from Patagonia and the Ritz-CarltonIn the realm of customer experience (CX), the delivery of exceptional service plays a pivotal role in satisfying and retaining customers....
Derek BildfellJan 27, 20223 minCX Design: Understanding Customer Needs and Human-Centric FeaturesAs humans we are drawn to appealing designs. Looking to improve design is a simple way to drive success in any business. ‘Design’, in...
Derek BildfellJan 26, 20223 minThe Power of Customer Journey Mapping: Enhancing Customer ExperiencesIn today's highly competitive business landscape, delivering exceptional customer experiences is essential for sustainable growth. To...
Derek BildfellJan 25, 20222 minUnveiling the Power of Customer Understanding: The Art of StorytellingIn today's competitive business landscape, understanding customers is key to success. By diving deep into their needs, desires, and...