The Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession.

The CXPA supports the professional development of its members and advances the field by providing shared best practices and education, developing standards, offering networking opportunities, promoting the industry, and creating a better understanding of the discipline of Customer Experience.

Acceleration Strategy & The CXPA


Derek Bildfell was a part of the community that founded the CXPA. Since then he has been an active leader in Canada as the Local Networking Ambassador since 2011. Acceleration Strategy leverages the vast resources and skilled professionals in engagements with their clients. ASI also works to ensure that new CX professionals in the Toronto region are welcomed into the community.

"The innovative and robust solutions found amongst the members of the CXPA provides endless opportunities for Acceleration Strategy to help our clients accelerate the time to value and ensure world leading experience management solutions for many years. If you are serious about customer experience, you must be engaged with the CXPA!"