Reporting & analysis
We offer a customer-driven analysis of CX survey and operational data, presentation of an executive summary, full report of analysis results, and recommended next steps as well as prioritization strategy.
Key Benefits
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Collected data will be usable without costing you time and personnel
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Insights can be used for dashboard and future survey development
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Identification of data gaps can help make a CX program more efficient and effective
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The use of statistical analysis, text analysis & predictive analysis can enhance the actionability of the insights
Key activities
DISCOVERY
Discovery/scoping call(s) (up to 2 hours)
SCOPE
Client review and approval of pre-analysis outline report (may include up to 1 revision)
ANALYSE
Analysis of experience and operational data (using Stats iQ, Predict iQ, and/or Text iQ) and construction of the final report
PRESENT
Up to 2 hour presentation of final report, including Q&A
