Reporting & analysis
We offer a customer-driven analysis of CX survey and operational data, presentation of an executive summary, full report of analysis results, and recommended next steps as well as prioritization strategy.
Collected data will be usable without costing you time and personnel
Insights can be used for dashboard and future survey development
Identification of data gaps can help make a CX program more efficient and effective
The use of statistical analysis, text analysis & predictive analysis can enhance the actionability of the insights
Discovery/scoping call(s) (up to 2 hours)
Client review and approval of pre-analysis outline report (may include up to 1 revision)
Analysis of experience and operational data (using Stats iQ, Predict iQ, and/or Text iQ) and construction of the final report
Up to 2 hour presentation of final report, including Q&A
REPORTING & ANALYSIS
Receive insights for dashboard and future survey development without costing you time and personnel. Statistical, text and predictive analysis enhance actionability of these insights.
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A framework of Five Core Competencies recommended for a successful CX Program: Culture & Leadership, CX Management System, Customer Intelligence, Connected Employees, & Continuous Innovation.
business impact of cx
Improve your articulation of the rationale for investment of management commitment and financing, and enhance your positioning on where to focus that investment for future success in the market.