Reporting & analysis
We offer a customer-driven analysis of CX survey and operational data, presentation of an executive summary, full report of analysis results, and recommended next steps as well as prioritization strategy.
Key Benefits
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Collected data will be usable without costing you time and personnel
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Insights can be used for dashboard and future survey development
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Identification of data gaps can help make a CX program more efficient and effective
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The use of statistical analysis, text analysis & predictive analysis can enhance the actionability of the insights
Key activities
DISCOVERY
Discovery/scoping call(s) (up to 2 hours)
SCOPE
Client review and approval of pre-analysis outline report (may include up to 1 revision)
ANALYSE
Analysis of experience and operational data (using Stats iQ, Predict iQ, and/or Text iQ) and construction of the final report
PRESENT
Up to 2 hour presentation of final report, including Q&A
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PROGRAM DESIGN
Closely map to business objectives and organizational structures, engage executives, and educate your team to drive actions and easier adoption.
JOURNEY
MAPPING
Get a clear understanding of customer needs, improvements to meet those needs, the resulting business value, and solutions to deliver both customer and organizational value.
REPORTING & ANALYSIS
Receive insights for dashboard and future survey development without costing you time and personnel. Statistical, text and predictive analysis enhance actionability of these insights.
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culture
change
Maximize ROI by broadening your organization's perspective from standard touch-points to an integrated experience management approach.
CX MATURITY
ASSESSMENTS
A framework of Five Core Competencies recommended for a successful CX Program: Culture & Leadership, CX Management System, Customer Intelligence, Connected Employees, & Continuous Innovation.
business impact of cx
Improve your articulation of the rationale for investment of management commitment and financing, and enhance your positioning on where to focus that investment for future success in the market.