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Reporting & analysis

We offer a customer-driven analysis of CX survey and operational data, presentation of an executive summary, full report of analysis results, and recommended next steps as well as prioritization strategy.

Key Benefits

  • Collected data will be usable ​without costing you time and personnel
  • Insights can be used for dashboard and future survey development
  • Identification of data gaps can help make a CX program more efficient and effective
  • The use of statistical analysis, text analysis & predictive analysis can enhance the actionability of the insights

Key activities

DISCOVERY

Discovery/scoping call(s) (up to 2 hours)

 

SCOPE

Client review and approval of pre-analysis outline report (may include up to 1 revision)

 

ANALYSE

Analysis of experience and operational data (using Stats iQ, Predict iQ, and/or Text iQ) and construction of the final report

 

PRESENT

Up to 2 hour presentation of final report, including Q&A

Browse our other qualtrics packages:

PROGRAM DESIGN
JOURNEY
MAPPING
REPORTING & ANALYSIS 
culture
change
CX MATURITY
ASSESSMENTS
business impact of cx