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Managed services

Does this sound like you?
Your company has an Executive CX Champion. You prefer to outsource program management to experts rather than build an internal team.

Here's How We Help:

Prepare

  • Strategic Alignment
  • Drown-Proofing Workshop
  • Readiness Assessment
  • Detailed Program Design
  • XM Software Solution Architecture

Deliver

  • Operational Program Management
  • Personas & Journey Maps for Current & Future State
  • XM Platform Configuration
  • XM Platform Development
  • Relational Journey Survey Design & Programming
  • Scorecards & Dashboards

Optimize

  • Quarterly CX Council

  • Results Analysis

  • Ongoing Action Planning for Continuous Improvement

  • Churn Predictor (Data-Dependent)

Browse Our Other XM Packages:

TEC QUICK START

You are a CX Champion. You're looking to start fast and begin capitalizing on loyalty economics and closed loop customer experience management.

HYBRID PLAN

Your company has limited CX experience & resources. You require expert support to gather, analyze, and determine which insights to act on first to impact results sooner.

DIY SUPPORT

You have a committed team running CX but would value an expert set of eyes to assess ways to get more value out of your program faster.