
Managed services
Does this sound like you?
Your company has an Executive CX Champion. You prefer to outsource program management to experts rather than build an internal team.
Here's How We Help:
Prepare
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Strategic Alignment
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Drown-Proofing Workshop
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Readiness Assessment
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Detailed Program Design
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XM Software Solution Architecture
Deliver
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Operational Program Management
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Personas & Journey Maps for Current & Future State
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XM Platform Configuration
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XM Platform Development
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Relational Journey Survey Design & Programming
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Scorecards & Dashboards
Optimize
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Quarterly CX Council
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Results Analysis
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Ongoing Action Planning for Continuous Improvement
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Churn Predictor (Data-Dependent)
Browse Our Other XM Packages:

TEC QUICK START
You are a CX Champion. You're looking to start fast and begin capitalizing on loyalty economics and closed loop customer experience management.

HYBRID PLAN
Your company has limited CX experience & resources. You require expert support to gather, analyze, and determine which insights to act on first to impact results sooner.
