Managed services

Does this sound like you?

Your company has an Executive CX Champion. You prefer to outsource program management to experts rather than build an internal team.

​

​

Here's How We Help:

Prepare

• Strategic Alignment

• Drown-Proofing Workshop

• Readiness Assessment

• Detailed Program Design

• XM Software Solution Architecture

Deliver

• Operational Program Management

• Personas & Journey Maps for Current & Future State

• XM Platform Configuration

• XM Platform Development

• Relational Journey Survey Design & Programming

• Scorecards & Dashboards

Optimize

• Quarterly CX Council

• Results Analysis

• Ongoing Action Planning for Continuous Improvement

• Churn Predictor (Data-Dependent)

Browse Our Other XM Packages:

TEC QUICK START

You are a CX Champion. You're looking to start fast and begin capitalizing on loyalty economics and closed loop customer experience management.

HYBRID PLAN

Your company has limited CX experience & resources. You require expert support to gather, analyze, and determine which insights to act on first to impact results sooner.

DIY SUPPORT

You have a committed team running CX but would value an expert set of eyes to assess ways to get more value out of your program faster.