Managed services
Does this sound like you?
Your company has an Executive CX Champion. You prefer to outsource program management to experts rather than build an internal team.
Here's How We Help:
Prepare
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Strategic Alignment
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Drown-Proofing Workshop
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Readiness Assessment
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Detailed Program Design
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XM Software Solution Architecture
Deliver
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Operational Program Management
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Personas & Journey Maps for Current & Future State
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XM Platform Configuration
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XM Platform Development
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Relational Journey Survey Design & Programming
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Scorecards & Dashboards
Optimize
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Quarterly CX Council
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Results Analysis
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Ongoing Action Planning for Continuous Improvement
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Churn Predictor (Data-Dependent)