CX Acceleration

For Executives

At Acceleration Strategy Inc, we believe that the most successful businesses are those deeply committed to acting in their client’s best interests.
CEO, Acceleration Strategy Inc.

The most successful companies use Customer Experience as a differentiation strategy.​ Accelerate your strategy by joining us for a unique deep dive on;

  • Creating a sustainable competitive advantage through the power of CX

  • Aligning innovation and customer experience initiatives to strategic business outcomes 

  • Utilizing customer intelligence for strategic decision-making

  • Fostering a customer-centric culture through engaged and motivated customer-focused employees

Our 6-week strategic, interactive program will guide, accelerate and deepen your ability to improve the way that you orchestrate Customer Experience within your organization.

Water Ripple

The value I gained in broadening my knowledge and applying the CX competencies in my own environment was immeasurable — not to mention how fun it was to connect with like-minded individuals going through the same challenges and opportunities.

CX Management Professional, Property Insurance

ASI Differentiators:

  • Interactive Zoom based online real-time workshops with exercises & assignments
  • Designed around CXPA best practices combined with practical application derived from real-life cases
  • Paving the way to reach organizational objectives through the growth and success of individuals
Water Ripple

This is definitely one of the best, most useful, and most relevant business courses I have taken. Business owners, executives, CX professionals, and those who are serious about CX should participate in this program. I love the fun, inspiring classes.

Managing Director, Marketing Solutions

Course Modules:

Image by Martin Adams
Lighting the fire:
"Why" & "how"
Image by Artur Aldyrkhanov

Driving CX Success
within Your Organization
Image by Joshua Earle

Enlightenment through insights
& Comprehension
Leveraging CX Insights for Continuous improvement
Meeting business objectives through cx measurement
Managing cx for exceptional performance

Meet your instructors:

Image by Oleg Laptev

Derek Bildfell, ASI Owner & Principal Consultant

Derek Bildfell leads all the ASI Training in real time with engaging discussions supported by academic theories and best practices from the CX industry


Derek is an accomplished College instructor and subject matter expert in the development and delivery of online education, in addition to his role leading several ongoing enterprise customer experience implementations. Derek has led both the strategies and the operational execution teams in designing Closed Loop customer engagement models for US and Canadian multinationals

  • Certified Customer Experience Professional (CCXP)

  • Board member of CXPA Toronto

  • Professor of CX Design at Centennial College

  • Preferred Qualtrics Advisory Partner

  • MBA @ Duke University

  • Client Executive Management Program @ Harvard Business School

  • Applied Science @ Queens University

  • 20 + years of industry experience, helping clients design, implement and manage their CX programs.

  • Expert speaker and advisor for TEC Canada CEO forum

Water Ripple

This was an exceptional program. The sessions were well prepared and had a good mix of both theory and application.

Director of Client Engagement, B2B Marketing


When does the program start?

Our next executive training starts the first week of April 2021.

How much does this training cost?

This is an investment of $4000 per delegate.

Do you have an informational package I can share with my team?

Yes! Click here for the course brochure.

Need to get in contact?

Please reach out to Anne-Marie van Wyk at:

Water Ripple

Fantastic program! Wealth of knowledge sharing and real-life examples among the group. Anyone serious about CX Strategy and Implementation should be taking this program.

CX Leader, Property Investment

© 2019 by Acceleration Strategy. All rights reserved.