CX Acceleration
For Executives
At Acceleration Strategy Inc, we believe that the most successful businesses are those deeply committed to acting in their client’s best interests.
CEO, Acceleration Strategy Inc.
The most successful companies use Customer Experience as a differentiation strategy. Accelerate your strategy by joining us for a unique deep dive on;
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Creating a sustainable competitive advantage through the power of CX
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Aligning innovation and customer experience initiatives to strategic business outcomes
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Utilizing customer intelligence for strategic decision-making
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Fostering a customer-centric culture through engaged and motivated customer-focused employees
Our 6-week strategic, interactive program will guide, accelerate and deepen your ability to improve the way that you orchestrate Customer Experience within your organization.
The value I gained in broadening my knowledge and applying the CX competencies in my own environment was immeasurable — not to mention how fun it was to connect with like-minded individuals going through the same challenges and opportunities.
CX Management Professional, Property Insurance
ASI Differentiators:
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Interactive Zoom based online real-time workshops with exercises & assignments
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Designed around CXPA best practices combined with practical application derived from real-life cases
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Paving the way to reach organizational objectives through the growth and success of individuals
This is definitely one of the best, most useful, and most relevant business courses I have taken. Business owners, executives, CX professionals, and those who are serious about CX should participate in this program. I love the fun, inspiring classes.
Managing Director, Marketing Solutions
Course Modules:
1
Lighting the fire:
"Why" & "how"
Introduction to key concepts, best practices and disciplines of CX mastery from design to management. Explore the economic impact on your business to establish the financial justification of your CX program.
2
Driving CX Success
within Your Organization
Develop a strategy to deliver CX in alignment with the company's brand attributes and support of the corporate strategy. Plan to achieve the expected benefits of improved Customer Experience.
3
Enlightenment through insights
& Comprehension
Define who the company's customers are. Understand their needs, wants, perceptions, and preferences through the collection and analysis of customer
feedback to generate real, actionable insights.
4
Leveraging CX Insights for Continuous improvement
Design intentional customer experiences and implement continuous, improvement and customer-driven innovation programs. Close the bigger loop by removing the root causes of issues identified.
5
Meeting business objectives through cx measurement
Define a CX framework that evaluates customer perception in a consistent manner across the enterprise. Create reporting metrics CX success. Delivering on linked CX business objectives (ROI).
6
Managing cx for exceptional performance
Manage CX in a proactive, disciplined way. Assign responsibilities, drive change and develop cross-company accountability at all levels. Create a system of shared values & behaviours that encourage, empower & enable all employees to deliver remarkable customer experiences
Meet your instructors:
Derek Bildfell, ASI Owner & Principal Consultant
Derek Bildfell leads all the ASI Training in real time with engaging discussions supported by academic theories and best practices from the CX industry
Derek is an accomplished College instructor and subject matter expert in the development and delivery of online education, in addition to his role leading several ongoing enterprise customer experience implementations. Derek has led both the strategies and the operational execution teams in designing Closed Loop customer engagement models for US and Canadian multinationals
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Certified Customer Experience Professional (CCXP)
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Board member of CXPA Toronto
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Professor of CX Design at Centennial College
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Preferred Qualtrics Advisory Partner
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MBA @ Duke University
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Client Executive Management Program @ Harvard Business School
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Applied Science @ Queens University
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20 + years of industry experience, helping clients design, implement and manage their CX programs.
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Expert speaker and advisor for TEC Canada CEO forum
This was an exceptional program. The sessions were well prepared and had a good mix of both theory and application.
Director of Client Engagement, B2B Marketing
FAQ:
When does the program start?
Our next executive training starts the first week of April 2021.
How much does this training cost?
This is an investment of $4000 per delegate.
Do you have an informational package I can share with my team?
Yes! Click here for the course brochure.
Need to get in contact?
Fantastic program! Wealth of knowledge sharing and real-life examples among the group. Anyone serious about CX Strategy and Implementation should be taking this program.
CX Leader, Property Investment