At Acceleration Strategy Inc, we believe that the most successful businesses are those deeply committed to acting in their client’s best interests.
CEO, Acceleration Strategy Inc.
The most successful companies use Customer Experience as a differentiation strategy. Accelerate your strategy by joining us for a unique deep dive on;
Creating a sustainable competitive advantage through the power of CX
Aligning innovation and customer experience initiatives to strategic business outcomes
Utilizing customer intelligence for strategic decision-making
Fostering a customer-centric culture through engaged and motivated customer-focused employees
Our 6-week strategic, interactive program will guide, accelerate and deepen your ability to improve the way that you orchestrate Customer Experience within your organization.
The value I gained in broadening my knowledge and applying the CX competencies in my own environment was immeasurable — not to mention how fun it was to connect with like-minded individuals going through the same challenges and opportunities.
CX Management Professional, Property Insurance
Interactive Zoom based online real-time workshops with exercises & assignments
Designed around CXPA best practices combined with practical application derived from real-life cases
Paving the way to reach organizational objectives through the growth and success of individuals
This is definitely one of the best, most useful, and most relevant business courses I have taken. Business owners, executives, CX professionals, and those who are serious about CX should participate in this program. I love the fun, inspiring classes.
Managing Director, Marketing Solutions
Meet your instructors:
Derek Bildfell, ASI Owner & Principal Consultant
Derek Bildfell leads all the ASI Training in real time with engaging discussions supported by academic theories and best practices from the CX industry
Derek is an accomplished College instructor and subject matter expert in the development and delivery of online education, in addition to his role leading several ongoing enterprise customer experience implementations. Derek has led both the strategies and the operational execution teams in designing Closed Loop customer engagement models for US and Canadian multinationals
Certified Customer Experience Professional (CCXP)
Board member of CXPA Toronto
Professor of CX Design at Centennial College
Preferred Qualtrics Advisory Partner
MBA @ Duke University
Client Executive Management Program @ Harvard Business School
Applied Science @ Queens University
20 + years of industry experience, helping clients design, implement and manage their CX programs.
Expert speaker and advisor for TEC Canada CEO forum
This was an exceptional program. The sessions were well prepared and had a good mix of both theory and application.
Director of Client Engagement, B2B Marketing
When does the program start?
Our next executive training starts the first week of February 2021.
How much does this training cost?
This is an investment of $3200 per delegate.
Need to get in contact?
Please reach out to Anne-Marie van Wyk at:
Fantastic program! Wealth of knowledge sharing and real-life examples among the group. Anyone serious about CX Strategy and Implementation should be taking this program.
CX Leader, Property Investment