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CX Maturity assessments

This expert-led maturity assessment is based on the Qualtrics XM Value Pyramid.  It forms an assessment of the key practices, skills & perspectives that are required to successfully operationalize Customer Experience Management in a company. Based on this assessment, the package provides recommendations on how to take your CX program to the next level.

Key Benefits

  • Understand current CX Program assessment practices
 
  • Understand relevant and important CX competencies
  • Measure your organization's maturity against CX competencies
  • Understand and prioritize critical maturity gaps

key activities

INTRODUCE:

An initial one-hour introductory meeting will introduce the model and the assessment process.

 

DISCOVER:

The Qualtrics Approved CX Expert will conduct up to 8 one-hour remote stakeholder interviews and review reports and data provided by the company to create the basis of the assessment

 

ASSESS:

All data collected will be collated into the model. Based on the level of maturity, the CX Expert will provide tailored recommendations for your programme.

 

REPORT & RECOMMEND:

A full report of the assessment & recommendations will be provided to the client in PDF format.  A four (4) hour on-site workshop at CLIENT’S premises will present and discuss the findings & recommendations with client stakeholders.

browse our other qualtrics packages:

PROGRAM DESIGN
JOURNEY
MAPPING
REPORTING & ANALYSIS 
culture
change
CX MATURITY
ASSESSMENTS
business impact of cx