At ASI Acceleration Academy, we believe the most successful businesses are those most deeply committed to acting in their client's best interests. We are here to guide you through your CX Acceleration journey.
Led LIVE by our founder Derek Bildfell, our programs engage your team in discussions supported by academic theories & tools from the CX industry!
At ASI, we understand that everybody learns differently -- so we purposely designed our courses to accommodate all Neuro Communication learning styles. Engage with your training however you learn best. 

Which cx training is right for you?

Customer Experience Practitioner and Leadership Strategy
CX leadership & implementation 

As a CX practitioner, you have the unique responsibility of strategically implementing a program at your organization! But, we know this isn't without its challenges, including how to:

 

  • Win Over Your Key Stakeholders (& Their Buy-In!)

  • Break Through Miscommunication Woes

  • Overcome Resistance To Change

  • Achieve Internal Alignment

Our 11-week interactive curriculum combines CXPA Certification best practices with practical application derived from real cases.

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CX Acceleration for Executives

As the leader of your organization, you understand the long-term value in accelerating your organization's CX strategy. Join us for an innovative and interactive deep dive on exactly how to: 

 

  • Create A CX-Powered, Sustainable Competitive Advantage

  • Supercharge Your CX Initiatives To Fulfill Business Outcomes

  • Harness Customer Intelligence For Strategic Decision-Making 

  • Foster A 5-Star, Customer-Centric Culture​ (Hint: You Need Engaged, Motivated & Customer-Focused Employees First!)

Our 6-week program deepens your ability to orchestrate the most memorable Customer Experience for your organization. 

Meet the Program Director

Dr. Anne-Marie van Wyk, Director Learning & Solution Development

Dr Anne-Marie van Wyk heads up the Acceleration Academy. Our CX learning and implementation programs are designed to cater to all learning styles and provide guidelines for our participants to start their Experience Management program with confidence.

Anne-Marie is a seasoned executive with extensive experience in implementing customer management and innovation programs for global organizations.  She works across multiple cultures, geographies and industries to translate customer centric strategies into workable implementable programs that facilitate learning, innovation, and ROI. 

  • CCXP: Certified Customer Experience Professional

  • Member of Customer Experience Professional Association (CXPA)

  • D. Phil in Engineering Management, University of Johannesburg

  • MSc in Electrical & Information Engineering, University of Witwatersrand

  • B. Com Honors in Logistics Management, University of Johannesburg

  • B. Com Marketing Management, University of Johannesburg

  • Software Process Improvement and Capability Determination (SPICE) Assessor - ISO/IEC 15504 Information Technology

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