CX Implementation & Leadership Program

At Acceleration Strategy Inc, we believe that the most successful businesses are those deeply committed to acting in their client’s best interests.
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CEO, Acceleration Strategy Inc.

Looking to implement a CX program that drives value & change in your organization?

It's hard work and can be overwhelming!
We invite you to take action today...
As a CX practitioner, you have the responsibility of strategically implementing a program at your organization, but this isn’t without challenges:
  • Getting Buy-In From Key Stakeholders
  • Communication Woes
  • Internal Alignment
ASI is here to expand and improve your current capabilities and accelerate your career as a CX professional.
Water Ripple

This course is the highlight of my week; I get to engage with like-minded individuals over an extended period of time.

Former Student, CX Implementation & Leadership Course

Asi program differentiators

Going beyond theory, we will explore in depth key elements of CX such as: 
  • Customer Journey Mapping Workshop 
  • Exploration of CX Dashboard Design & Development

  • Role Playing To Understand Closed Loop CX 

  • Guidelines For Your CX Implementation & Improvement Plan

  • An opportunity to interact with like-minded individuals in an engaging online environment.

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A unique online interactive course inclusive of workshops, exercises and assignments.
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The course is designed with methods that effectively enable all NeuroCommunication learning styles to ensure that all participants are engaged.
Water Ripple

The depth of CX instruction is second to none. You will come out of this with a new mindset and commitment to ensuring all your company activities are truly customer-centric.

Former Student, CX Implementation & Leadership Course

Course Modules:

Introduction to key concepts, best practices and disciplines of CX mastery from design to management. Explore the economic impact on your business to establish the financial justification of your CX program.

the fire
CX Strategic Planning

Develop a strategy to deliver in alignment with your company's brand attributes and overall strategy. 

CX Strategic Planning

Define who the company's customers are. Understand their needs, wants, perceptions, and preferences through the collection and analysis of customer feedback to generate real, actionable insights.

Enlightenment through insights & comprehension

Design intentional customer experiences and implement continuous, improvement programs. Close the bigger loop by removing root causes of issues identified.

structured design to enable customer driven innovation

Define a CX framework that evaluates customer perception in a consistent manner across the enterprise. Create reporting metrics CX success. 

Performance driven Metrics & Measurements

Manage CX in a proactive, disciplined way. Assign responsibilities, drive change and develop cross-company accountability at all levels. 


organizational adoption and

Create a system of shared values & behaviours that encourage, empower & enable all employees to deliver remarkable customer experiences.

the art of establishing a Customer-centric culture

Ensuring your long-term commitment. Plan to achieve the expected benefits of improved Customer Experience.

Time to accelerate!

Meet your instructors:

Image by Oleg Laptev
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Derek Bildfell, ASI Owner & Principal Consultant

Derek Bildfell leads all the ASI Training in real time with engaging discussions supported by academic theories and best practices from the CX industry. 


Derek is an accomplished College instructor and subject matter expert in the development and delivery of online education, in addition to his role leading several ongoing enterprise customer experience implementations. Derek has led both the strategies and the operational execution teams in designing Closed Loop customer engagement models for US and Canadian multinationals. 

  • Certified Customer Experience Professional (CCXP)

  • Board member of CXPA Toronto

  • Professor of CX Design at Centennial College

  • Preferred Qualtrics Advisory Partner

  • MBA @ Duke University

  • Client Executive Management Program @ Harvard Business School

  • Applied Science @ Queens University

  • 20 + years of industry experience, helping clients design, implement and manage their CX programs.

  • Expert speaker and advisor for TEC Canada CEO forum

Water Ripple

The case studies and real-life examples that are discussed during the sessions really help us to understand how the theories are applied in a professional setting.

Former Student, CX Implementation & Leadership Course


When does the next program start?

Our next training starts on the 21st of June 2022

Courses run on Tuesday from 1:30 to 4 pm EST.

How much does this training cost?

This is an investment of $3200 per delegate.

Do you have an informational package I can share with my team?

Sure! Click here for the course brochure and Click here for the introduction to the CX Leadership & Implementation Overview Video  

How can I register?

Please complete the registration form here

Need to get in contact?

Please reach out to Megan Murray at:

Water Ripple

Great mix of academic principles, application, and engagement — effective, easy and fun! Seriously... it is rare to have such a good time studying these concepts, particularly for such a broad group.

Former Student, CX Implementation & Leadership Course