Derek Bildfell
Mastering CX Delivery: Lessons from Patagonia and the Ritz-Carlton
In the realm of customer experience (CX), the delivery of exceptional service plays a pivotal role in satisfying and retaining customers....
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Derek Bildfell
- Jan 27, 2022
- 3 min
CX Design: Understanding Customer Needs and Human-Centric Features
As humans we are drawn to appealing designs. Looking to improve design is a simple way to drive success in any business. ‘Design’, in...
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Derek Bildfell
- Jan 26, 2022
- 3 min
The Power of Customer Journey Mapping: Enhancing Customer Experiences
In today's highly competitive business landscape, delivering exceptional customer experiences is essential for sustainable growth. To...
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Derek Bildfell
- Jan 25, 2022
- 2 min
Unveiling the Power of Customer Understanding: The Art of Storytelling
In today's competitive business landscape, understanding customers is key to success. By diving deep into their needs, desires, and...
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Experience Management
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